1. Confirm the gap before acting

Open the underlying question and answer before treating a low score as a task. Decide whether the issue is an absent mention, an inaccurate description, missing evidence or a weak answer to a buyer’s question. Note the platform, date and market. A single unusual response is less useful than a pattern across relevant observations.

Learn more: How AI models see your brand

2. Find the page or fact that needs work

Review the relevant product, service or educational page and any sources cited in the answer. Check whether a person can quickly understand what you offer, who it is for and what evidence supports the claim. Separate information you control on your own website from third-party coverage that you cannot directly edit.

3. Prioritize a specific change

Choose an action that connects a real customer question to an identifiable improvement. Examples include clarifying a product limitation, adding an answer to a missing comparison question, updating an outdated fact or linking a useful page from its relevant hub.

Prioritize by importance to the buying decision, strength of the evidence and effort required—not just by how low a score appears.

4. Keep review and execution explicit

Assign an owner and define what completion means before making changes. Check the execution features available in your plan and the permissions of any connected website. Review factual claims, links and generated content before publication. A recommendation in a report is not the same as a change already published to your site.

Learn more: Create your first tracked prompt set

5. Measure the result without overstating it

Record what changed and when it went live. Compare subsequent observations using a consistent prompt set and separate mentions, citations, referral sessions and conversions. External platforms can change independently of your work. Describe the observed result and its limits rather than attributing every movement to a single edit.

Learn more: Share reports with your team

Troubleshooting

Disconnected integrations

Check that the intended website or publishing account is connected and that its permissions still allow the action. Reconnect through Citera if authorization has expired or been revoked.

Review the action and destination before retrying. Keep the work in review until the connection is healthy; if it still fails, send us the destination name, action and visible error without credentials.