Privacy Policy

Last updated: 28 December 2025

1. Company information

Legal entity: Rankad AB
Organization number: 559551-8738
Address: Nohabgatan 14, 461 53 Trollhättan, Sweden
Email: contact@citeralabs.ai

2. Information we collect

We collect only the minimum amount of information necessary to operate, secure and improve our Services.

2.1 Information you provide voluntarily

You may provide personal data when you:

• Contact us via forms, email or chat

• Request a demo or onboarding

• Create an account

• Subscribe to communications

• Enter into a commercial relationship with us

This may include:

• Name

• Email address

• Company name

• Phone number

• Billing and payment details

• Any information you choose to submit

You are responsible for ensuring that submitted information is lawful, accurate and relevant.

2.2 Information collected automatically

When you use the Services, we may automatically collect limited technical data, including:

• IP address

• Device and browser type

• Operating system

• Pages viewed and interactions

• Date and time of access

• Referring source

This data is used strictly for security, performance, analytics and abuse prevention.

2.3 Cookies and similar technologies

We use cookies and similar technologies to:

• Enable core functionality

• Maintain security

• Analyze usage and performance

• Improve user experience

You can control cookies via your browser settings. Disabling cookies may limit certain features. Our Cookie Policy explains each category in detail.

3. Legal basis for processing

We process personal data only where a lawful basis exists, including:

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

• Explicit consent where required

Where consent is the legal basis, it may be withdrawn at any time.

4. How we use personal data

Personal data is used solely for legitimate and limited purposes, including:

• Providing and operating the Services

• Account creation and authentication

• Customer communication and support

• Improving functionality and performance

• Security monitoring and fraud prevention

• Legal, compliance and audit obligations

• Marketing communications where permitted

We do not perform automated decision making with legal or similarly significant effects.

5. Data sharing and disclosure

We do not sell, rent or trade personal data.

Personal data may be shared only in the following cases:

5.1 Service providers

We may share data with carefully selected third party processors for purposes such as:

• Hosting and infrastructure

• Analytics

• Customer support systems

• Payment processing

All processors are bound by contractual data protection obligations.

5.2 Legal requirements

We may disclose data where required by law, regulation, court order or authority.

5.3 Corporate transactions

In the event of a merger, acquisition, restructuring or asset sale, personal data may be transferred as part of the transaction in compliance with applicable law.

6. International data transfers

Personal data may be processed outside Sweden or the EU. Where data is transferred outside the EU or EEA, appropriate safeguards are applied, including:

• Standard Contractual Clauses

• Equivalent legal protection mechanisms

7. Data retention

Personal data is retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Data that is no longer required is securely deleted or anonymized.

8. Security measures

We apply strong technical and organizational safeguards, including:

• Encryption where appropriate

• Access controls and least privilege

• Monitoring and logging

• Regular security reviews

No system is entirely secure. Use of the Services is at your own risk.

9. Your rights

Subject to applicable law, you may have the right to:

• Request access to personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent

Requests can be sent to contact@citeralabs.ai. We may verify your identity before responding.

10. Children’s privacy

The Services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

11. Third party services

Our Services may link to third party websites or services. We are not responsible for their privacy practices.

12. No guarantee of outcomes related to data processing

Rankad AB does not guarantee any specific outcomes, results, rankings, visibility levels, mentions, traffic or business performance as a result of the processing of personal data or use of the Services.

Any insights, analytics or recommendations derived from data processing are informational in nature and depend on multiple external factors beyond Rankad AB’s control, including third party platforms, algorithms and systems.

13. Limitation of liability

To the maximum extent permitted by law, Rankad AB is not liable for unauthorized access, loss or misuse of personal data that occurs despite reasonable security measures.

14. Changes to this Policy

We may update this Privacy Policy at any time. The current version will always be available on our website.

Continued use of the Services constitutes acceptance of the updated Policy.

15. Contact

Rankad AB
Nohabgatan 14
461 53 Trollhättan
Sweden

Email: contact@citeralabs.ai